0800 689 0523 | info@structuredfreight.com

Terms and Conditions


The following contains the general terms and conditions of contract under which services by Structured Revolution Ltd, T/A Structured Freight are provided.

  1. Declarations

    1. Agreement to Terms and Conditions. It is agreed by the parties that Terms and Conditions shall be governed by the law of England, United Kingdom. It is also agreed that these Terms and Conditions are electronically published at http://www.structuredfreight.com/tac , and may be amended by Structured Revolution Ltd, from time to time, without prior notice. In the event of any conflict between the Original Terms and Conditions and the last version, the last published version shall control.

    2. These terms and conditions are effective from 1st of February 2016.

    3. Structured Revolution Ltd will be referred to as "Structured Freight" as the trading name.

    4. This Terms and Conditions refer only to the services provided by Structured Revolution Ltd under the Trading Name of "Structured Freight" and any other business involved with Freight Forwarding, Customs, International Trade or Warehousing.

    5. As "Partners" we refer to any shipping company, forwarder, Courier Company or any other company who works for or offer services to Structured Freight in order to meet the needs of our customers.

    6. "Customer" refers to the person, company or entity that requests the services and has created an account with Structured Freight.

    7. The following Terms and Conditions are supplemented by the terms and conditions of our "Partners" including BIFA and FIATA as well as treaties and other international rules implicit in the type of service provided.

    8. "Structured Freight" may engage subcontractors to perform services under the same Terms and Conditions. The “Customer” expressly authorises “Structured Freight” to subcontract part or all of the services.


  2. Service

  3. A.Freight

    1. 1. The pickup and delivery services will be provided during normal business hours, depending on the service selected by the “Customer”. It is the responsibility of the “Customer” to provide in advance any extra handling required before arranging any service. The “Customer” shall indemnify and hold “Structured Freight and Partners” harmless from any and all claims, liabilities, fines, penalties, damages, costs or other sums related to personal injury and/or property damage arising from or related to the acts or omissions of the people or equipment furnished by the “Customer” for the loading or unloading incidental to pickup and delivery service. Any delay caused by the “Customer” in loading or unloading the parcel may result in additional charges to the “Customer.”. Any misinformation from the “Customer” about the services they will require may results in additional charges to the “Customer.” The consignment must be ready for collection once the driver shows up to collect the parcel. If the “Customer” provides an incorrect or incomplete address, “Structured Freight” will try to determine the correct address to complete the service.

    2. Shipping Documentation: : The "Customer" shall provide accurate dimensions and weight of the shipment on the system before check out. If such information is not provided or is incorrect, “Structured Freight or Partners”, reserves the right to measure and weigh the shipment and apply any applicable charges, including oversize surcharges, or apply a standard default piece count and weight estimate to the shipment.

    3. Shipment Dimension: The “Customer” shall provide accurate dimensions and weight of the shipment on the system before check out. If such information is not provided or is incorrect, “Structured Freight or Partners”, reserves the right to measure and weigh the shipment and apply any applicable charges, including oversize surcharges, or apply a standard default piece count and weight estimate to the shipment.

    4. Dangerous Goods: If the shipment contains Dangerous Goods, as defined at the Glossary of this Terms and Conditions, the “Customer” shall have the sole obligation and responsibility to so state on the document of transport and to comply with all International Regulations for shipments of Dangerous Goods and any other applicable law. “Structured Freight and Partners”, reserves the right not to accept shipments containing Dangerous Goods.

    5. Preparation of the goods: The “Customer” declares, represents and warrants that all pieces presented for carriage comply with the restrictions set forth in these Terms. All goods must be prepared in secure premises by the shipper, or by reliable staff employed by the shipper. All goods must be protected against unauthorized interference at all stages during their preparation, storage, and transportation before their presentation to the shipping company for collection. “Structured Freight and Partners” relies on the foregoing declaration, representation and warranty in accepting any piece for carriage hereunder.

    6. Application of Charges: The applicable rates and charges for services are those in effect on the date the “Customer” completes the request and accepts the service through our web system www.structuredfreight.com. The “Customer” will be assessed charges on the basis of the service level chosen. Charges will be applied to the Billable Weight of the shipment. The weight will be defined by the greatest weight between the “actual weight” and the “volumetric weight”. The final rates and service may vary based upon final verification of the shipment actually tendered and the “Customer” will be charged the difference.

    7. Payment of Charges: Rates, fees and charges referred to these Terms are stated in British Pounds (GBP) or US Dollars (USD) depending the service invoiced. For “Customers” that do not have a credit account with “Structured Freight”, all charges shall be paid in advance by credit or debit card though our system. For all the “Additional Charges”, including duties or taxes, the “Customer” will receive an invoice posterior of the service and must pay by credit card or bank transfer within 10 days from the invoice date. The “Customers” with a credit account will receive an invoice at the end of the month to pay by bank transfer to “Structured Freight” including all “Additional Charges”. In the event that the “Customer” fails to make any payment when due, all amounts owed by the “Customer” to “Structured Freight” entity shall immediately become due and payable. Any payments which are past due shall be subject to an additional charge at the rate of 2% per month of the outstanding balance due, or the highest rate permitted by applicable law. In the event of any failure by the “Customer” to make any payment when due or any disputes involving monies owed to “Structured Freight”, the “Customer” will be responsible for all costs of collection, including reasonable attorney’s fees. The “Customer” is ultimately liable for and agrees to pay all charges, including in the event of insolvency, bankruptcy, non-payment or refusal to pay by the consignee or third party .

      https://www.gov.uk/late-commercial-payments-interest-debt-recovery/when-a-payment-becomes-late

    8. Payment of Duties, Taxes, Interest and other charges due on imported Goods: Payment of any required duties, fees, taxes, interest and other charges due on imported goods must be paid by credit card or bank transfer to “Structured Freight” within 10 days of the invoice date. For “Customers” with a credit account, the charges will be billed in the next invoice to be paid with the rest of the services. The “Customer” shall be liable for any penalties, fines or any other damages that may arise as a result of failure to make timely payment. In the event that the “Customer” fails to make any payment when due, all amounts owned by the “Customer” to “Structured Freight” entity shall immediately become due and payable. Any payments which is past due shall be subject to an additional charge at the rate of 2% per month of the outstanding balance due, or the highest rate permitted by applicable law. In the event of any failure by the “Customer” to make any payment when due or any disputes involving monies owed to “Structured Freight”, the “Customer” will be responsible for all costs of collection, including reasonable attorney’s fees. The “Customer” is ultimately liable for and agrees to pay all charges, including in the event of insolvency, bankruptcy, non-payment or refusal to pay by the consignee or third party.

      https://www.gov.uk/late-commercial-payments-interest-debt-recovery/when-a-payment-becomes-late

    9. Payment Terms, Privacy Policy, Cancelation, Refund and Conditions:

      1. Privacy Policy:We do not store credit card details nor do we share customer details with any third parties.

      2. Payment Flow and Delivery Policy:Bookings are confirmed once we receive a completed booking of shipping service from the customer along with the full payment of the service. The rate charged for the service is a minimum estimation based on the information provided by the customer. Incorrect information about the consignment may lead to increased charges after the shipping company has collected the consignment and the customer must pay the difference or the consignment will be returned to the original address and the payment will not be refunded. If the service includes duties and taxes to be paid by the sender, a minimum estimated amount will be charged based on information provided by the customer, and incorrect information may incur an extra charge and the consignment may be stopped at Customs until the difference of the balance has been paid. Even if the consignment has been delivered when the funds are not paid in full, Structured Revolution Ltd. will send an invoice claiming the payment. If after two notifications made by Structured Revolution Ltd., the company will proceed legally against the shipper. When a booking is made, a confirmation receipt will be emailed along with the instructions and documents to be printed to add to the consignment. Please keep this confirmation receipt as proof of payment. An invoice will be provided at the end of each month with all the transactions made during this period.

      3. Direct Debit Payments: If paying by direct debit, please note that Structured Revolution Ltd has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited ()www.eazycollect.co.uk, to collect your payments. Structured Freight will be shown on your bank statement for these direct debit payments.
      4. Refund/Cancelation Policy: Cancellations or modifications must be received via email to customerservice@structuredfreight.com before the consignment has been collected. We are afraid that we cannot refund any deposits/balance if cancellations are received after collection has been made.

    10. Proof of Delivery: : Subject to availability, when requested by the “Customer”, “Structured Freight” will provide a copy of the delivery record signed by the recipient available.

    11. Customs Clearance: : All shipments that cross international borders shall be cleared through Customs in the destination country prior to delivery to the consignee. Customs clearance is the responsibility of the “Customer” and this service can be performed by “Structured Freight or Partners” upon request though our system or a written request posterior of the service requested. Express and Courier Services will be provided with routine customs clearance with no additional charge. If the “Customer” selects a broker other than “Structured Freight or Partners”, the delivery can be delayed. When shipments are held by Customs or other government agencies due to incorrect, insufficient, or missing documentation, or other failure to comply with applicable requirements, “Structured Freight or Partners” will attempt to contact the “Customer” or Consignee indistinctly. If local law requires the correct information or documentation to be submitted by the consignee and consignee fails to do so within a reasonable time as “Structured Freight” may determine, the shipment will be considered undeliverable. Shipments requiring documentation in addition to the document of transport may require additional transit time. Proper completion of necessary documentation and accurate commodity descriptions are the responsibility of the “Customer”. Some regulations in destination countries require an identification number as an importer for the consignee; it is the responsibility of the “Customer” to provide this information at the time of the consignment is created on the system. A failure of this information may delay the Customs Clearance and the delivery. For each and every shipment, the “Customer” represents, warrants and certifies that all statements and information contained in the documentation provided to “Structured Freight and Partners” relating to importation and exportation are true, complete and correct. In addition, the “Customer” understands that civil and criminal penalties may be imposed for making incorrect, false or fraudulent statements or for the violation of any laws or regulations on importation or exportation.. The “Customer” is solely responsible for determining any import or export license requirements and for obtain any export or import license or other official authorization.

    B. Warehousing and Pick & Pack Services

    1. Ownership of Goods. : “Structured Freight” warrants “the Customer” that it is the lawful owner and has lawful possession of the goods delivered to “Structured Freight” for storage. “The Customer” warrants “Structured Freight” that it has sole legal rights on the merchandise delivered as well as to instruct “Structured Freight” regarding delivery or disposition of goods. “The Customer” agrees to notify all parties acquiring any interest in the goods of the terms and conditions of service. “The Customer” further agrees to indemnify and hold “Structured Freight” harmless from any claim by third parties relating to the ownership, storage, handling or delivery of goods, or from any other services provided by “Structured Freight” under the service requested and agreed. Such indemnification shall include any legal fees or costs incurred from any claim by a third party, regardless of whether or not litigation is actually filled.

    2. Storage: a. Pursuant to the terms and conditions of this service, “Structured Freight” agrees to receive, store, and release the goods in accordance with “The Customer’s” instructions. b. If “Structured Freight” determines that the original palletisation of goods must be broken down for storage or any purposes, “Structured Freight” shall be authorised to break down the pallets without further notice required to “The Customer”. c. Storage Location. “Structured Freight” will store the goods at its sole discretion and without prior notice to “The Customer” at any “Structured Freight’s” location regardless of where the goods had been delivered. d. “Structured Freight” may provide additional services in addition to storage to “The Customer”, when requested, as long as “Structured Freight” has the capability and infrastructure to provide such additional services. Whenever additional services are requested, additional charges will be charged to “The Customer” and invoiced in addition to any storage charges due.

    3. Termination of Storage: “Structured Freight” reserves the right to terminate storage and to require the removal of the goods, or any portion thereof, by giving “The Customer” ten (10) days in advance written notice. Customer shall be responsible for payment of all charges attributable to the services provided. “The Customer” will not be able to remove the goods from “Structured Freight” if all the charges are not paid. If the goods are not removed in thirty (30) days upon notice, “Structured Freight” may exercise its rights under applicable law including but not limited to selling the Goods.

    4. Customer’s Warranties & Tender for Storage. a. “The Customer” warrants that the goods are properly marked, packaged, labelled and classified for handling and are fit for storage and any transportation as may be required. “Structured Freight” will not accept goods that are not properly packaged or which, in the reasonable opinion of “Structured Freight”, are not suitable for movement or storage in the warehouse. b. “The Customer” shall provide prior to delivery a manifest showing marks, brands or sizes to be accounted for separately and the class of storage desired, if applicable. c. “Structured Freight’s” receipt and delivery of a LOT (or partial LOT) shall be made without subsequent sorting except by special arrangement and subject to a charge without prior notice to “The Customer”. d. Hazardous Materials. Unless otherwise made known to “Structured Freight” in writing and accepted by “Structured Freight”, “The Customer” warrants that the goods are not considered hazardous materials and/or dangerous goods prior to the goods being tendered to “Structured Freight”. If hazardous materials and/or dangerous goods are tendered for storage and accepted by “Structured Freight”, “The Customer” warrants that the Goods shall be limited to the permissible materials and quantities in the then current regulations, and agrees to properly classify the goods, to accurately describe the goods, and to provide “Structured Freight” with all necessary or useful information for the safe storage and handling of the goods including but not limited to, whenever applicable, Material Safety Data Sheets and/or Product Safety Data Sheets. If Customer breaches any of the foregoing warranties related to tender of hazardous materials or dangerous goods, or otherwise delivers any such unfit goods to “Structured Freight”, “Structured Freight” shall be entitled to exercise all available remedies including the immediate destruction or removal of the goods from the warehouse without prior notice to “The Customer”. In the event of the foregoing breach of “The Customer” warranties, “The Customer” shall be liable for all expenses costs, losses, damages, fines, penalties or other expenses of any sort incurred by “Structured Freight” in connection with the removal, or destruction, or handling of the goods and shall indemnify “Structured Freight” against all amounts, liabilities, claims, or damages arising in connection with the goods. e. For all goods tendered for storage, “The Customer” shall supply such information and documents as are necessary to comply with all laws, rules and regulations. For all goods, “the Customer” shall provide to “Structured Freight” all documents and information necessary or useful for the safe and proper warehousing, handling, storage, and transportation (if any) of the goods. If all such information and documents are not fully, accurately and timely provided to “Structured Freight”, “The Customer” shall indemnify “Structured Freight” for all consequences of such failure. f. “The Customer” warrants its compliance with all applicable laws, rules, and regulations including but not limited to customs laws, import and export laws, as well as with the U.S. Foreign Corrupt Practices Act and similar laws related to anti-corruption and anti-bribery.

    5. Lien Rights “Structured Freight” shall have a lien on the goods tendered by “The Customer” and upon any and all property belonging to “The Customer” in “Structured Freight’s” possession, custody or control for all charges, advances or amounts of any kind due to “Structured Freight” under any service provided by “Structured Freight” to “The Customer” or under any prior or subsequent invoices issued to “The Customer” by “Structured Freight” (including charges for storage, handling, transportation, demurrage, terminal charges, insurance, labor, and any other charges incurred). “Structured Freight” shall have a lien on the goods and may refuse to surrender possession of the goods until all charges or debts are paid in full. If such amounts remain unpaid for 30 days after “Structured Revolution’s” demand for payment, “Structured Freight” may sell the Goods at public auction or private sale or in any other manner reasonable, and shall apply the proceeds of such sale to the amounts owed.

    6. Liability a. “Structured Freight” and “The Customer” agree that it is “The Customer´s” duty to provide a handling and care-of-goods manual that is concise and comprehensible. b. In no event shall “Structured Freight” be liable for any loss or damage caused by: i. Acts of God; public authorities acting with actual or apparent authority; strikes; labour disputes; weather; mechanical or equipment failures; cyber attacks; civil commotions; hazards incident to a state of war; acts of terrorism; acts or omissions of customs or quarantine officials; acts of carriers related to security; the nature of the freight or any defects thereof; inherent vice of the goods; perishable qualities of the merchandise; fires; frost or change of weather; sprinkler leakage; floods; wind; storm; moths; public enemy’s; or other causes beyond its control; ii. Fragile articles injured or broken, unless packed by “Structured Freight’s” employees and unpacked by them at the time of delivery; iii. Pilferage or theft, unless such loss or damage is caused by the failure of “Structured Freight” to exercise such ordinary care required by law; and iv. Concealed damage, or for losses incurred due to the concealed damage of the goods. c. Monetary Maximum Liability: In the event of loss or damage to the goods for which “Structured Freight” is legally liable, “Structured Freight” liability shall be limited to actual value of the goods, according to the invoice value or customs declared value. Always considering the lowest value, subject to a maximum of GBP 1.00 per Kg of goods stored. Unless “The Customer” declared a higher value for the goods and “Structured Freight” agrees in writing to purchase insurance for the goods at “The Customer’s” benefit, and “The Customer” has paid the supplementary charge in accordance with the terms herein. “Structured Freight” is not responsible for the limitations of the insurance and will not be responsible for non-payment of the insurance to “The Customer”, except where was negligence or breach of contract by “Structured Freight”, which will be assessed as the same formula of limited liability referred to in this section not exceeding GBP 1.00 per kg of goods stored. d. In no event shall “Structured Freight” be responsible for loss or damage to documents, stamps, securities, artwork, heirlooms, jewellery or other articles of high and unusual value unless a special agreement in writing is made between “Structured Freight” and “The Customer” with respect to such articles. e. No Consequential Damages. In no event, whether as a result of breach of “Structured Freight’s” duties, negligence liability without fault or any other legal theory or basis, shall “Structured Freight” be liable for any special, incidental, consequential, statutory or punitive damages, including but not limited to, loss of profits or loss of market, loss of income, damages arising from loss, attorneys fees or punitive damages, wrong delivery, or damage to property, loss of use of goods, cost of substituted goods, delayed delivery or failure to attempt to delivery, whether or not “Structured Freight” had knowledge that such damages or losses might occur.

    7. Optional Insurance Offering. “Structured Freight” does not insure the Goods while in storage and the storage rates or charges billed to “The Customer” do not include any insurance on the Goods. Therefore the Goods will not be insured for any loss or damage, and the limitation of Liability set forth in paragraph 9 shall apply in all circumstances where “Structured Freight” is legally liable for such loss or damage, unless the Customer has requested in writing that “Structured Freight” obtains insurance for the Customer’s benefit, and the Customer has paid the required premium to “Structured Freight” for such additional insurance.

    8. Temperature or Humidity Controlled Storage. Unless specifically agreed to in writing, “Structured Freight” shall not be responsible for storage of the Goods in a temperature or humidity controlled environment. “The Customer” knowingly accepts that the Goods will be warehoused in a non-temperature/humidity controlled environment. “Structured Freight” will not be responsible for any loss or damage to the Goods that result from fluctuations in temperature range or in humidity levels of the warehouse. “Structured Freight” will furthermore not be responsible for losses or damages incurred to Perishable Goods, unless otherwise agreed to in writing prior to tender of the Goods for storage.“Structured Freight” may reject any delivery, which had been directly sent by “The Customer” or organised directly by “Structured Freight” if it is determined that the goods require specific storage treatment and in such case “The Customer” will be responsible to pay the required service fees even though it had been refused by “Structured Freight” due to the omission or late notification on the special characteristics.

    9. Inspection & Security. All shipments are subject to inspection by “Structured Freight”, Carriers for any transportation services provided, and by any duly authorized government or regulatory entities, including but not limited to the Transportation Security Administration, Customs and Border Protection, and like entities. Notwithstanding the foregoing right to inspect shipments, “Structured Freight” is not obligated to perform such inspection except as mandated by law. Furthermore, “Structured Freight” reserves the right to unilaterally reject any shipment that it deems unfit for transport, or for storage under this Warehouse Receipt, after inspection.

  4. Additional Charges


    1. Additional charges may apply for the following:

      1. Wrong information provided from the “Customer”.

      2. Delay when vehicles are held for loading or unloading.

      3. Equipment for ascending/descending stairs, floor coverings, climate control, cranes, rigging tools, forklift and other nonstandard van equipment.

      4. Inside Pickup.

      5. Shipping preparation including packing, skidding, and crating.

      6. Assembly, disassembly, or installation.

      7. Shipments requiring more than a crew of two.

      8. Shipments requiring an extraordinary amount of time or resources due to the inherent nature of the product or conditions at the delivery site.

      9. Unpacking, uncarting, and similar services.

      10. A shipment that can’t be delivered to the consignee on the first attempt of delivery and subsequent attempts to deliver are required.

      11. The “Customer” shall provide accurate dimension and weight of the shipment on the system before check out. If such information is not provided or is incorrect, “Structured Freight or Partners”, reserves the right to measure and weigh the shipment and apply any applicable charges, including oversize surcharges, or apply a standard default piece count and weight estimate to the shipment.

      12. l. “Structured Freight and Partners” reserves the right to bill for all applicable transportation charges and other charges, including, but not limited to, all accessorial charges, surcharges and additional handling charges applicable to the shipment or to the service requested by the “Customer”. “Structured Freight and Partners” reserves the right to audit all shipments to verify service selection, piece or shipment weight or dimension and any other charges and to make appropriate adjustments.

      13. “Structured Freight and Partners” reserves the right to institute a fuel surcharge on some or all shipments without prior notice. This surcharge is subject to periodic adjustment and may apply to any transportation charges or other charges, including, but not limited to, accessorial charges. The current fuel surcharge is described on www.structuredfreight.com in the surcharge section on your account window.

      14. Handling and Security charges: The “Customer” may receive an extra charge for handling or security originated by the kind of goods or country of destination. These charges will be billed separately and the “Customer” will have 15 days to pay by credit card or bank transfer if the “Customer” doesn’t have a credit account with “Structured Freight”. For the “Customers” with a credit account, the charges will be billed at the end of the month with the rest of the services and charges.

      15. Collection for Courier Services : An extra charge of £2.00 for each collection request for future collection (next day or more). An extra charge of £4.00 for same day collection requests.

      16. Collection for Courier Services Overseas: An extra charge for £6.00 per package will be charge for each collection attempt.

      17. Charges for shipments containing oversized or non-conforming cargo: The “Customer” may be assessed a premium charge ranging from a minimum of £100 to a maximum of 30% of the total transportation charge.

      18. Oversized packages: For courier services, the packages with a weight of more than 70 Kg or exceeding the size of: Length: 270 cm or Length and Girth combined of: 419 cm, could be rejected and/or charged for an extra large package surcharge of £39.00 per package.

      19. Extra Handling: When the packages for courier services weight more than 30 Kg, the customer will have an extra charge for £4.80 per package in the consignment no matter if only one is bigger than 30 Kg. For undelivered courier services, an extra charge for £4.80 per package in the consignment, plus the cost of the return transport service plus surcharge. The return service will be same service as the original but with the import price. Any other extra handling charged by the courier shipping company not described in this document, will be charged with £4.80 per package.

      20. Saturday Delivery: For Courier Services an extra £23.76 will be charged for Domestic Shipments and £65.58 will be charged for European and International Shipments.

      21. Change of Address: If the customer requires changing or amending the original destination address in courier services, an extra £6.30 will be charged.

      22. Extended Area Surcharges: An extra £21.00 or £0.40 per kilogram, whichever is greater, will be charged if the collection/destination post code is included in the extended area list for courier services displayed in the Customer Account Area in the Price Calculator Section.

      23. Remote Area Surcharge: An extra £26.22 or £0.49 per kilogram, whichever is greater, will be charged if the collection/destination post code is included in the remote area list for courier services displayed in the Customer Account Area in the Price Calculator Section.

      24. Signature: If the customer requires a signature at the delivery in courier services an extra £1.10 will be charged and £3.66 for an adult signature.

      25. Residential Deliveries: For courier services an extra charge for £2.50 per consignment will be charged.

      26. Our courier services are subject to a Minimum Chargeable Weight (MCW). If the average weight per package in a multiple package shipment is less than the Minimum Chargeable Weight stated, then we will apply the greater of the Scale Weight, or the Minimum Chargeable Weight to each package in the shipment. The current MRPP is described on www.structuredfreight.com in the price list section on your account window.

      27. Our courier services are subject to a Minimum Rate Per Piece (MRPP). For any service with an MRPP greater than 0, the MRPP applies whenever the average revenue per piece doesn’t reach the amount stated. The current MRPP is described on www.structuredfreight.com in the price list section on your account window.

      28. Interest and Collection Debt Fees: An interest and Collection Debt Fees will be charged following the Business debt and bankruptcy: https://www.gov.uk/late-commercial-payments-interest-debt-recovery/when-a-payment-becomes-late

  5. Convention Rules and other Mandatory Law


    1. All business is transacted subject to the current edition of BIFA STC (http://www.bifa.org/content/Trading.aspx).

    2. For any legal jurisdiction, the first regulatory authority will be BIFA (http://www.bifa.org/content/Trading.aspx) without undermining other applicable laws, being complementary, not exclusionary.

    3. For any carriage by air involving destination or stops outside the country of origin, the Warsaw Convention may apply. The Warsaw Convention governs and in most cases limits the liability of carriers in respect of loss of or damage or delay to cargo.

    4. Notwithstanding any clause to the contrary contained in these Terms, international carriage by road may be subject to the CMR Convention.

    5. Notwithstanding any clause to the contrary contained in these Terms, international carriage by road may be subject to the CMR Convention.

    6. Notwithstanding any clause to the contrary contained in these Terms, international carriage by Sea may be subject to the Hamburg and Rotterdam Rules

    7. Where the BIFA STC, Warsaw Convention, CMR Convention, Hamburg Rules, Rotterdam Rules or any national laws implementing or adopting these conventions apply, the liability of “Structured Freight and Partners” is governed by and will be limited according to the applicable rules and provisions of these Terms shall apply only to extent not inconsistent with such rules.

    8. Where Convention Rules or other mandatory laws do not apply, “Structured Freight’s” liability will be governed exclusively by these Terms.

    9. Late commercial payments: charging interest and debt recovery: https://www.gov.uk/late-commercial-payments-interest-debt-recovery/charging-interest-commercial-debt

  6. “Structured Freight’s” Liability:



    1. “Structured Freight” makes no warranties, expresses or implied and expressly disclaims any and all warranties.

    2. “Structured Freight and Partners” shall not be liable for:

      1. Any loss or damage, misdelivery, incomplete or otherwise inadequate delivery, non-delivery, missed pickup, penalties, expenses or delay, caused in whole or in part by the act, default or omission of the “Customer”, shipper, consignee or any other party claiming an interest in the shipment.

      2. the nature of the shipment, defect or inherent vice of the product, including but not limited to loss or damage to perishable or temperature sensitive items, to the extent the loss or damage results from exposure to heat or cold.

      3. The nature of the shipment, defect or inherent vice of the product, including but not limited to loss or damage to perishable or temperature sensitive items, to the extent the loss or damage results from exposure to heat or cold.

      4. failure of the “Customer” or consignee to observe any requirements or obligations contained in these Terms, including, but not limited to, improper or insufficient packaging, securing, addressing or making of any shipment.

      5. Failure of the “Customer” or consignee to observe any requirements or obligations contained in these Terms, including, but not limited to, improper or insufficient packaging, securing, addressing or making of any shipment.

      6. Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of custom officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, local or national disruptions in ground, sea or air transportation network systems due to events beyond “Structured Freight’s or Partners” Control, disruption or failure of communication and information systems, disruption or failure of utilities, civil commotions or hazards incidents to a state of war, acts of assailing thieves, hijackings, mechanical delay of aircraft, ships, trucks or other equipment failures on all international or domestic shipments and any circumstances beyond “Structured Freight or partners’” control.

    3. The “Customer” and consignee are responsible for and warrant their compliance with all applicable laws, rules and regulations, including, but not limited to, customs laws, import and export laws and government regulations of any country to, from, through or over which its shipment may be carried. “Structured Freight” assumes no liability to the “Customer”, shipper, consignee or any other person for loss or expense due to the “Customer”, shipper or consignee’s failure to comply with this provision.

    4. In no event shall “Structured Freight” be liable for loss of merchantability or any special, incidental or consequential damages, including but not limited to loss of profits or income, whether or not “Structured Freight” had knowledge that such damages might be incurred and whether pleaded under tort, contract or any other legal theory. To the extent not prohibited by law, this exclusion applies to damages of any kind, including, but not limited to property damage, whether or not related to the goods being transported.

  7. Claims Procedure


    1. Loss and Damage Claims: All claims shall be delivered to “Structured Freight’s” main office: Structured Revolution Ltd, 3rd Floor, 207 Regent Street, W1B 3HH, London, United Kingdom, within 15 days of the event. Once the claim is received, “Structured Freight” will review the claim and write back with the decision to the “Customer” in no more than 60 days. The claim should content all the information and documents about the consignment, including copy of the documents of transport or reception of goods. If a claim is made for damage to a shipment, all contents and packaging materials shall be retained in the original shipping container, in the same condition as when the loss or damage was discovered, until inspected by “Structured Freight or Partners”. When “Structured Freight” pays the actual cost, the purchase price or the replacement cost of the property, all rights,title to and interest in the property shall thereupon pass to “Structured Freight”. All claims for loss or damage are subject to proof of value. Receipt of shipment by the consignee or the consignee’s agent without written notification of damage or loss on the delivery receipt and/or delivery manifest will be prima facie evidence that shipment was delivered in good condition.

    2. Notice of Claim and Filing of Suit. “Structured Freight” shall not be liable for any claim whatsoever for any loss, damage, or destruction of the Goods unless it is timely filed, in writing, within a maximum of fifteen (15) days after “The Customer” knew, or should have known by the exercise of reasonable care, of such loss or damage. All written notices herein by “Structured Freight” to “The Customer” will be transmitted by electronic mail at the address given at register or to the last one kept in “Structured Freight’s” system.

    3. Invoice and charges adjustments: Any claim for a wrong charge or invoice amount shall be made by email to customerservice@structuredfreight.com within 30 days after the invoice date.

  8. Cargo Insurance


    1. Every shipment insured by “Structured Freight” as a “Customer’s” request, will be followed by the specific cargo maritime policy at the time. To see the terms and conditions of the policy can be checked on the web: www.structuredfreight.com/insurance. Any claim to the insurance shall be done as the same procedure in the section VI. Claims Procedures.
    2. Courier Services: The cost for the insurance for Courier Services will be charged the 1.10% of the Declared Value with a minimum of £4.90.

  9. Controlling Law


    1. If one or more provisions of these Terms shall be held to be invalid, illegal or unenforceable, those provisions shall be enforced to the maximum extent possible, and the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby. Except where law or treaty mandate governing law, these Terms, and the performance, rights and obligations of the parties under these Terms, shall be governed by and construed in accordance with the laws of United Kingdom.
    2. Merger; Waiver; Severability, etc.this Terms and Conditions constitute the entire understanding between “The Customer” and “Structured Freight” regarding the services provided. “The Customer´s” failure or closure does not constitute legality or enforceability resignation of the terms and conditions herein.
  10. Glossary

    1. Trading Name (Structured Freight): a name that Structured Revolution Ltd uses for trading commercial products or services.

    2. Account No.: the single number provided from “Structured Freight” to the “Customer” that identifies this single “Customer”.

    3. Partner:any company or entity who works with “Structured Freight” providing products or services to satisfy the needs of the “Customer”. Any Company who has a contract, as a provider not as a customer, with Structured Revolution Ltd can be considered as a “Partner”.

    4. Transport Documents/Documents of Transport/Shipping Documents: refers to any document used for the transport as Air Waybill, Bill of Lading, CMR, or any other document related.

    5. Shipper: This could be the “Customer” or any other person, company or entity that is shipping the goods.

    6. Consignee: Is the receiver of the goods.

    7. Dangerous Goods: Means those commodities that are imported, exported or otherwise transported in accordance with provisions set forth in one more of the following:

      1. The “Dangerous Goods Regulations” published by IATA.

      2. The “Technical Instructions for the Safe Transport of Dangerous Goods by Air” published by the International Civil Aviation Organization (ICAO)

      3. Other mandatory applicable law.

    8. Shipping Company: A company that transports shipments of goods.

    9. Billable Weight Calculation: The minimum billable weight is 500 grams. The weight will be round up any fraction of a kilogram to the next whole kilogram. The weight will be defined by the greatest weight between “the actual weight and the volumetric weight”.

    10. Volumetric Weight Calculation: Width x Length x Height in centimetres / 5000 = Volumetric Weight in kilograms.

    11. Fuel Surcharge An additional charge on the agreed or stated price based on fuel and oil price variation.

    12. Collection: : Place and time where the parcel is picked up.

    13. Residential Deliveries: When the delivery address is not a commercial address.

    14. Large Packages: A package is considered a “Large Package” when its length plus girth [girth = (2 x width) + (2 x height)] combined exceeds 330cm, but does not exceed the maximum size of 419cm.

    15. Minimum Billable Weight (MBW): Our services include a minimum weight (called MBW) when sending multiple shipments (more than one package per shipment). It applies if the average actual weight or/and the volumetric weight is lower. When the MBW equals zero, then only the actual weight or volumetric weight applies, whichever is greater.

    16. Minimum Revenue Per Piece (MRPP): Our services include a minimum revenue per piece when sending multiple shipments. It applies when the average rate per package is lower than the MRPP. When the MRPP equals zero, then there won’t be any minimum revenue applying.

    17. Oversize Package: Packages with an actual weight of more than 70kg, or that exceed 270cm in length, or exceed a total of 419 cm in length and girth combined.

    18. Extra Handling: Any other service or effort different than the normal uses. Refer to Extra charges list.

    19. Area Surcharge: An additional charge on the agreed or stated price due to a delivery address that is out of the normal delivery range. Please refer to the Area Surcharge Post Code list.